Responsible Gaming
Gaming Should Be Entertainment, Not Income
At smlc.co.nz, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only – never as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set strict limits on your time and spending.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to gamble online in New Zealand. LeoVegas NZ takes age verification seriously and reserves the right to request identification at any time. If you are under the legal age, please do not attempt to access gambling services.
Warning Signs of Problem Gambling
Be aware of these common warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to win back money you've lost
- Gambling with money intended for bills, rent, or essential expenses
- Hiding or lying about the amount of time or money spent gambling
- Experiencing mood swings or irritability when unable to gamble
- Neglecting family, work, or personal relationships due to gambling
- Borrowing money or going into debt to fund gambling activities
- Failed attempts to cut down or stop gambling
- Using gambling as an escape from stress, anxiety, or depression
- Feeling the need to gamble with increasing amounts of money for excitement
- Unable to account for time or money spent gambling
If you recognize any of these signs in your behaviour, please seek help immediately.
Self-Help Tools & Limits
LeoVegas NZ provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're willing to lose during a session or time period
- Reality Checks: Enable reminders at regular intervals during your gaming session to help you stay aware of time and money spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
These tools are available in your account settings. We encourage you to use them proactively.
Get Help – Support Organizations for New Zealand
If you're struggling with problem gambling, please reach out to one of these organisations:
New Zealand
- Gambling Helpline NZ – Free, confidential support 24/7
www.gamblinghelpline.co.nz
Phone: 0800 654 655 - Problem Gambling Foundation NZ – Resources and support for problem gamblers and their whānau
www.pgf.nz
International Resources
- GamCare (UK) – www.gamcare.org.uk
- GamStop (UK Self-Exclusion) – www.gamstop.co.uk
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (US) – www.ncpgambling.org
If You Need Help
Please don't suffer in silence. Problem gambling is treatable, and support is available. If you believe you have a gambling problem, or if someone you know is struggling, reach out to the Gambling Helpline NZ on 0800 654 655 or visit www.gamblinghelpline.co.nz.
Seeking help is a sign of strength, not weakness. Professional counsellors are available to support you in confidence, free of charge.